FAQ

We always encourage our valued customer to download app and register for faster and secure way to get all kind of support from us, once done you can find more information related to each question you may have. MSM Ticketing is available in App store and google play store. It’s easy, fast and secure to use. You can also refer privacy policy and terms of use in app.

 

Registering is easy, first download MSM Ticketing app, and simply fill the required details. Once done you can find your favourite entertainments activities nearby you. You can select and follow the process.
Getting refund is easy if you are entitled to get in the event of cancellation or reschedule of any musical events or movie show. Please read the refund policy at the time of buying ticket. It’s covered by consumer act of Australia.
In your fingertips. It’s easy to brows your booking history if you use mobile app. You can find all your booking summary at one place.
Managing your account is easy, you can change your profile picture, log out and see more. Enquiry and question about event. Some personal can not changes unless you contact us.
Getting reward is amazing while spending and rewards are always on the way. Sometimes it may take longer than expected time to reflect. If you haven’t seen within 72 hours, please contact us. While contacting us please handy with your registered email or mobile number. Charges- We always slim the chances of unauthorised charges and take top level of security to protect it by any means. In the event of any unrecognised charges feel free to get in touch with us.
App is not responding as expected please refresh the app even after refreshing same issue occur than please uninstall and install again. Solved that’s great! Not yet solved please check the setting of your mobile device. You can report by email or by calling us.
It’s our topmost priority to handle your personal information safely and securely. You can read our privacy policy & terms and condition of use.
Please let us know what support you need by writing email or by calling us.